The following are the Service Level Agreements for the following Jira apps:

Calendar for Jira
Timeline for Jira
Meetings for Jira
eMatrix

Open hours
Our support is available for you from:
9:00 a.m. GMT+3 to 8:00 p.m. GMT+3

Despite this, we will try to answer you as quickly as possible.

Respond time

We respond to support requests according to their order and priority. You can see the declared response times in the table below:
Severity
High
Time to Response: 2 hours
During working hours
Medium
Time to Response: 4 hours
During working hours
All remaining issues
Time to Response: 6 hours
During working hours
Changes to our SLA

If our information of SLA practices change at some time in the future, we will post them here. Info changes will apply only to information collected after the date of the change.

Contact Us

In case of any questions or complaints regarding our Policy or practices, please get in touch at info@doitb.com or support@doitb.com.