The following are the Service Level Agreements for the following Jira apps:
Open hours
Our support is available for you from 9:00 a.m. GMT+3 to 8:00 p.m. GMT+3.
Despite this, we will try to answer you as quickly as possible.
Response time
We respond to support requests according to their order and priority. You can see the declared response times in the table below:
| Severity | Time to Response (During working hours) |
|---|---|
| High | 2 hours |
| Medium | 4 hours |
| All remaining issues | 6 hours |
Changes to our SLA
If our information of SLA practices change at some time in the future, we will post them here. Info changes will apply only to information collected after the date of the change
Contact Us
In case of any questions or complaints regarding our Policy or practices, please get in touch at info@doitb.com or support@doitb.com